Return Policy

If you believe you have received an incorrect, damaged or missing item, you must report your claim within 24 hours after receiving. If your claim is authorized, we will send you a Return Goods Authorization (RMA). Any claims made after 24 hours will not be honored. Send all claims to
Do not return or refuse a product without proper authorization. Products returned or refused without proper authorization will not receive a refund. Any shipping and handling fees will still be charged.
All TOL Designs sales are final. All refunds, other than warranty items, can have a 30% restocking fee.
If the product is damaged in shipping, it is the sole responsibility of the customer to file a claim with the shipping company.
We will always do our best to assess your needs and provide you with excellent service. Please reach out to if you have any questions or concerns.