At TOL Designs, we strive to meet or exceed your expectations every time. Unfortunately, that just isn't always possible, which is why this page is here. Please read below and if you have any further questions call us today at (702) 565-5501 or drop an email our way to email@example.com
Defective or Missing Items:
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately by phone (702) 565-5501 or by email to firstname.lastname@example.org. All claims must be made within 24 hours of order delivery.
All TOL Designs sales are final. If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue instore credit within 5 days of the purchase. A 30% re-stocking fee applies to all item returnss. If any item is returned by choice that originally included free shipping (not a defect or shipping error), there will be an additional returned goods shipping fee of 20% (or actual shipping cost, whichever is less), deducted from the credit. All items must be in new, unused condition and be in the original packaging complete with all parts, hardware and manufacturer documentation to be eligible to receive full credit. All opened items will incur a 20% restocking fee, no exceptions. Shipping and handling fees are non-refundable. No returns will be accepted without prior authorization via RA which must be included with your returned merchandise.
Please follow the instructions below for ALL returns:
Contact customer service at email@example.com or call (702) 565-5501 to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label.
All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above for instructions.
DAMAGED AND/OR DEFECTIVE PRODUCTS
Items shipped in error or received damaged can be returned for refund within 24 hours of customer’s receipt of order. TOL Designs will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.
If you did not purchase the item on our website, please contact the retail store where you made your purchase. TOL Designs products purchased through other retailers (including Amazon.com) must be returned in accordance with their respective returns and refunds policy.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of TOL Designs, LLC distributors shipped directly to the customer), it is the customer’s responsibility to contact TOL Designs, LLC regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, TOL Designs, LLC will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, TOL Designs, LLC reserves the right to end all further assistance and proceedings regarding the customer’s order.
TOL Designs will NOT accept or authorize returns of the following types of items:
- Helmets, Harnesses or any other dated safety equipment
- Electrical Equipment and accessories
- Body Panels or Fiberglass
- Custom made or personalized items like seats, or custom length axle shafts
- Special order items not usually stocked, such as wheels or tires
- Used items that have been 'dry-fit', 'mocked-up' or 'test-fit' and cannot be re-sold as new items.
- Shocks that have been bolted on a vehicle, once installed no returns will be accepted
There is a 5 day exchange policy on fitted safety equipment (Suits, Gloves, Shoes, etc). All sales are final on open box and clearance items. No refunds or exchanges can be given.
If you have a defective item that is currently under warranty, please contact our customer service department at (702) 565-5501 for assistance. We will do our best to assist you with contacting the products manufacturer. Replacement or refund ultimately lies in TOL Designs discretion.