Cart
Checkout Secure

Coupon Code: TDCPCDSU18 Copy Code

Have a Question? Call Us

+1 (833) 865-2925

7am-6pm Mon-Sat

FAQ

FREQUENTLY ASKED QUESTIONS

At TOL Designs it’s our mission to make your retail experience as smooth and simple as possible. To this end, we have compiled a list of our most frequently asked questions and provided a short answer to each.

If you are unable to find the answer to your question below then please don't hesitate to get in touch via our Contact Us page where our dedicated team of customer service representatives will be delighted to help you.



CONTACT & SOCIAL RELATED QUESTIONS

How to Contact Us
You can contact us directly by either filling out the contact us form on our ‘Contact Us’ page or by sending us an email at info@toldesigns.com or call (833) 865-2925 where our dedicated team of customer service representatives will be delighted to help you.

Where and how can I share a picture of my new build using TOL Designs products?
At TOL Designs we are always looking to expand our flourishing community and would love to hear from you! If you would like to show off your bike build feel free to upload your image and tag us on Instagram info@toldesigns.com or call (833) 865-2925 or post on our Facebook wall. Throughout the week we select the most striking and imposing photographs to be featured across our social media sites:

Instagram: https://www.instagram.com/toldesignsofficial/
Facebook: https://www.facebook.com/TOLDesigns

How do I get featured on Instagram?
At TOL Designs we are always looking to expand our flourishing community and would love to hear from you! All you have to do is upload your image and tag us on Instagram info@toldesigns.com or call (833) 865-2925. Throughout the week we select the most stylish, classy image of the highest quality to be featured across our social media sites. Upload now to be in with a chance of getting featured in the rapidly expanding TOL Designs community.

I’m a motorcycle bagger blogger, how can we work together?
We love to collaborate and work with both well-known and up and coming trend setters and bagger icons of today. We’d love to hear from you so please don’t hesitate to email us at info@toldesigns.com or call (833) 865-2925 if you’re interested in capturing our timepieces whilst showcasing your badass, trendsetting big wheel bagger.


ORDER RELATED QUESTIONS

What do I do if the TOL Designs aftermarket part I desire is out of stock?
Here at TOL Designs we always aim to have a significant quantity of stock to fulfill our customers’ exacting demands quickly and effectively and provide a highly professional and efficient level of customer service. If for any reason a product is out of stock please do not hesitate to contact our customer services team at info@toldesigns.com or call (833) 865-2925 who will be delighted to ensure your desired part is available and sent to you as soon as possible.

How do I change or cancel my order?
Here at TOL Designs we pride ourselves on offering a highly efficient and effective order fulfillment process; hence we quickly process orders. If you have decided to change your mind please contact our customer services team as soon as possible at info@toldesigns.com or call (833) 865-2925 with your order details and we will then take the necessary actions to meet your requirements.

Why haven’t I received an order notification email?
In the unlikely event you do not receive an order notification email within approximately 30 minutes of placing the order please contact our customer services team at info@toldesigns.com or call (833) 865-2925 with your order details who will endeavor to resolve the issue and resend you an email confirmation of your order.

Payments
Here at TOL Designs we accept all card payments via Paypal, Visa, Mastercard, American Express and Discover.

Security
Our online store is protected by the most advanced security firewalls to ensure all data is kept secure. Here at TOL Designs we understand the importance of providing a secure payment facility and checkout process hence why our website is SSL certificate encrypted, offering an exceedingly high level of security for each of our customers. Please refer to our ‘Terms & Conditions’ page for our full terms and conditions.

What is your returns policy?
Here at TOL Designs we are passionate about our products but if for any reason you are unsatisfied with your TOL Designs we offer a 5 Day Unconditional Money Back Guarantee on all orders. Please refer to our ‘Returns & Refunds’ page for our full terms and conditions.


SHIPPING AND DELIVERY RELATED QUESTIONS

Do you offer International Shipping?
Yes, TOL Designs operates globally and we ship to all major destinations worldwide.

Do you offer Free Shipping?
Yes, TOL Designs believe luxury motorcycle parts should be accessible to everyone. We pride ourselves on offering free shipping within the US. US customers can expect to receive their order within 3 - 5 business days whilst our International customers can expect to receive their order within 7 - 10 business days after leaving our warehouse.  

Do you offer Express Shipping?
Yes, TOL Designs provides Express delivery. Please contact TOL Designs at info@toldesigns.com or call (833) 865-2925. Additional charges may be charged for all express delivery. US customers can expect to receive their order within 2 – 3 business days whilst our international customers can expect to receive their order within 3 – 5 business days.

How long will my order take to arrive?
This will be dependent on your chosen shipping option but our estimated delivery times are as follows:

United States customers:
Using our free standard delivery service we aim to deliver your order within 3 - 5 business days.
Using our express delivery service we aim to deliver your order within 2 - 3 business days.

International customers:
Using our free standard international delivery service we aim to deliver your order within 7 - 10 business days.
Using our express international delivery service we aim to deliver your order within 3 - 5 business days.
Please refer to our ‘Shipping & Delivery’ page for further information.

Do I have to pay customs and / or import charges?
TOL Designs is not responsible for all customs, taxes, import duties, brokerage fees, or any additional charges applied to your order in the destination country. These are the full responsibility of the buyer. We advise for you to contact your local customs offices for more information before placing an order.

My order has not arrived, what do I do?
In the unlikely event you do not receive your order please contact our customer services team at  info@toldesigns.com or call (833) 865-2925 where one of our customer services representatives will be delighted to advise you and resolve any issues.

Added to cart!
Free Shipping - $x Free shipping when you order over XX You Have Qualified for Free Shipping Get Free US Standard Shipping On Orders $x Or More! You Have Achieved Free Shipping Free Shipping in Free Shipping Over $199 to You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping